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‎03-20-2021 05:02 PM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

I replaced all of my ink cartridges with brand new, HP genuine ink cartridges.  I am now suddenly showing the the Cyan is missing or damaged.  I have unplugged the printer and reset.  I have cleaned the contacts for the cartridge, and I am still getting the error for no reason.  The contacts for the cartridge inside the carriage are not damaged either.  I have tried all troubleshooting tips that have been suggested.  Please help.  Ink cartridge shows it's in warranty as well until 07/22,

Category:
1 REPLY 1

‎03-23-2021 02:58 AM

HP Recommended

@amyfred1, Welcome to the HP Support Community!

 

I understand the Cyan ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

To conclude the issue, insert the old Cyan ink cartridge and check if this error persists. If not, the issue is with the new Cyan ink cartridge.

 

In this case, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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