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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: Cyan cartridge won't print
Create an account on the HP Community to personalize your profile and ask a question
02-02-2021 12:29 AM
I got an email saying there was a problem with my cyan cartridge and they were sending me a new one. I installed the new one but it won't print at all. I cleaned the printhead, fixed the alignment, unplugged and printer and plugged it back in, etc etc and nothing works. I checked the cartridge to make sure it was "vented." Etc. etc. but nothing works.
Solved! Go to Solution.
Accepted Solutions
02-06-2021 03:59 AM
@ABKHJK, Welcome to the HP Support Community!
I see that you are not able to print in Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
Kindly refer to this document to check if your printer is affected and eligible for a replacement. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
02-06-2021 03:59 AM
@ABKHJK, Welcome to the HP Support Community!
I see that you are not able to print in Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
Kindly refer to this document to check if your printer is affected and eligible for a replacement. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
02-06-2021 09:28 PM
Thank you. I went to HP's webpage and after "chatting" with a robot for awhile I got connected with a very helpful human being named AJ who determined that yes, I was eligible for a new printer. - which arrived two days later! I'm a happy camper.
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