cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ABKHJK
New member
3 1 0 0
Message 1 of 4
188
Flag Post

Solved!

Cyan cartridge won't print

HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I got an email saying there was a problem with my cyan cartridge and they were sending me a new one.  I installed the new one but it won't print at all.  I cleaned the printhead, fixed the alignment, unplugged and printer and plugged it back in, etc etc and nothing works.  I checked the cartridge to make sure it was "vented."  Etc. etc. but nothing works.

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
20,045 20,047 1,454 1,689
Message 2 of 4
Flag Post
HP Recommended

@ABKHJK, Welcome to the HP Support Community!

 

I see that you are not able to print in Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Kindly refer to this document to check if your printer is affected and eligible for a replacement. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
ABKHJK
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you. I went to HP's webpage and after "chatting" with a robot for awhile I got connected with a very helpful human being named AJ who determined that yes, I was eligible for a new printer. - which arrived two days later!  I'm a happy camper.

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
20,045 20,047 1,454 1,689
Message 4 of 4
Flag Post
HP Recommended

@ABKHJK

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation