Cyan cartridges won't print (have tried 3). Have aligned and cleaned many times, have reset printer

[BloomOH]

Cyan cartridges won't print (have tried 3). Have aligned and cleaned many times, have reset printer

[VikramTheGreat]

Hi @BloomOH,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble using the printer with the cyan ink cartridge, even after cleaning, you still have trouble, sorry to hear about the issue, let's try the steps shared below and let me know if this helps.

Have you updated the Firmware? If not, kindly update and check. Click here

If that does not fix the issue, follow the steps below:

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Click here for the remaining steps. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support