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‎09-15-2021 10:39 AM - last edited on ‎09-15-2021 01:09 PM by

HP Recommended
Product: HP OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Printer is HP Office Jet Pro 6978  All-in-One

 

Product Number TOF29A

Cyan color will not print.  I have done the 3-pass "Clean Printhead " cycle at least 5 times, waiting at least 30 minutes between cycles.  No improvement.  I have replaced the cartridge with a NEW HP 902XL cartridge.  All cartridges are HP manufacture.  Black and other colors are all working.  Is there anything else to try?

Category:
6 people had the same question
1 REPLY 1

‎09-18-2021 12:54 PM

HP Recommended

@gclovis

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your Cyan ink cartridge is not printing, If you have already performed the steps from the document Black or Color Ink Not Printing: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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