Cyan color will not print. I have done the 3-pass "Clean Printhead " cycle at least 5 times, waiting at least 30 minutes between cycles. No improvement. I have replaced the cartridge with a NEW HP 902XL cartridge. All cartridges are HP manufacture. Black and other colors are all working. Is there anything else to try?
I understand that your Cyan ink cartridge is not printing, If you have already performed the steps from the document Black or Color Ink Not Printing: https://support.hp.com/in-en/document/c01997899and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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