Cyan doesn't print after cleaning after cleaning after cleaning.

[proskopos]

after many cleanings and new cartridges office jet pro6975

[Irfan_06]

Hi @proskopos,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with one of the colors missing while using your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[proskopos]

Have followed your directions and directions in the link twice if I hadn't already tried them in previous attempts(the main steps described below I repeated regardless of previous days attempts). 1st pic is quality print report immediately after cartridge removal and shutdown. 2nd pic is after a cleaning. 3rd is after 2nd tier cleaning. 4th pic is after 3rd tier cleaning. Last photo is after a 3rd cartridge removal and shut down. 

 

 

 

 

[Irfan_06]

Hi @proskopos,

As you have gone through the above troubleshooting steps and the issue still persists.

Please replace the Cyan ink with a genuine HP ink and let me know if that resolves the issue to assist you further.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[proskopos]

Two new cartridges and still this same result. Spotty blue, if any at all.

[proskopos]

Riddle me this: I ran out of Y. Did a quality after days of not printing. That page is on the left. I immediately replace the Y and print the page on the right? What? What? What is up?

 

[Irfan_06]

Hi @proskopos,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting as you have exhausted all the possible steps and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support