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‎04-28-2025 04:07 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Just installed Cyan cartridge for HP Officejet Pro 6978 that was low and when i print test page it does not show.  I removed new cartridge and cleaned with cotton swab and alcohol and it still does not print Cyan.

1 REPLY 1

‎04-28-2025 05:10 PM

HP Recommended

See if EWS can provide more information.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)

 

Your printer can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.  The below type is unlikely to work.

BeemerBiker_0-1745881806612.png

let me know what you find out

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