Cyan ink cartridge

[RickEa]

My 902 Cyan cartridge quit working.  Was installed a week ago and has stopped printing.  How can I get a waranty replacement?

[Jay_G24]

Hi @RickEa,

I'd like to help.

You may try the steps in the document to resolve the print quality issue -No black ink, wrong colors, other print quality issues

I’d recommend you contact HP Phone Support in your region for replacement options.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RickEa]

Thanks Jay for the response.  I had the supplier give me an exchange.  I wasn't sure if this was the same issue as before with the yellow cartridges back a few months ago.

[Jay_G24]

That's great 🙂

Is the new cartridge working alright?

Let me know!

[RickEa]

No it isn't.  I installed the new one and still the same issue.  Thought it might be a printhead but cannot find a part # for it.  Not even sure if it exists.  Purchsed the printer in 2018.

[Jay_G24 · Accepted solution]

The printhead in this printer is not replaceable.

I’d recommend you contact Phone Support in your region regarding service/ upgrade options for your printer.

Hope this helps!