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Grump_y
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Message 1 of 2
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Flag Post

Cyan missing in areas

‎01-02-2021 11:03 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printe
Operating System: Microsoft Windows 10 (64-bit)

Cyan is not printed in random areas. I ran all maintenance 3x including 3rd level cleaning with a brand new cartridge. Please see attached for example.Printer issue example2.jpg 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-11-2021 08:37 AM

HP Recommended

@Grump_y, Welcome to the HP Support Community!

 

I understand Cyan is not printing right. Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Check the ink level and replace it if low. Check if you receive any errors regarding the cyan ink cartridge.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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