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Cyan not printing

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HP Envy 7640

I noticed when I went to print something in color that it wasn't coming out right so I ran the printer diagnostics to see if I could find out what the problem is.  When I check the cartridge status, it says the color cartridge is about half full, but when I clean the heads, the test page shows the Cyan box is blank.  This has happened before, so I've just bitten the bullet and bought another cartridge, but they aren't inexpensive, so I'd really like to get this solved.

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Hi @pkay01,


If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Hope this helps!


And, Welcome to the HP Support Community. 


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