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‎12-09-2021 10:44 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Cyan won't work - I have replace it with HP ink

 

Category:
7 people had the same question
4 REPLIES 4

‎12-09-2021 11:50 AM

HP Recommended

I HAVE THE SAME PROBLEM I CHECKED INFO: ON THE PRINTER MENU INFORMATION SAYS NO SERIAL NUMBER I THINK THE CARTRIDGE MAY BE BAD EVEN THOUGHT THE CARTRIDGE IS FULL ANYONE SEEN THIS AS CAUSE OF DAMAGE CARTRIDGE PROBLEM?

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‎12-16-2021 10:33 AM

HP Recommended

@DUDE9

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎12-19-2021 10:59 PM

HP Recommended

HP Officejet 8725 printer.

error message:  "one or more cartridges are missing or damaged".  

It's the Cyan cartridge.  I have tried 3 new HP cartridges from Staples.

I cleaned the contacts and tried turning it off and on several different times, including unplugging from the wall.

Nothing as worked.  HELP.    normanwright@sbcglobal.net

 

 

1 person found this reply helpful
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‎01-05-2022 06:36 PM - last edited on ‎01-06-2022 10:46 AM by Moderator

HP Recommended

I managed to enter and get a case number. The number I called to speak to someone was [content removed]. They ordered me a new Cyan ink cartridge. HOPEFULLY this solves my problem! Fingers crossed! BE AWARE though, they might charge you a fee if you are out of warranty! The lady I spoke to on the phone said it would've been $19.99 but since I have been a loyal customer, the fee was waived. 😕

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