Damaged cartridge

[rotoman]

I have a 8600 all in one printer and I am having an issue with a damaged black cartridge. I just replaced it with a new one with the same error. Could it be a printhead?

[Raj_05]

Hi @rotoman,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you've replaced the black ink cartridge with a new one and are still encountering the same error, it's possible that the issue lies with the printhead or other components of the printer. Here are a few steps you can take to troubleshoot the problem.

Check Cartridge Installation:

• Ensure that the black ink cartridge is properly installed. Make sure it clicks into place securely.
• Remove the cartridge and then reinsert it to ensure a good connection.

Clean the Printhead:

• Most printers have a printhead cleaning function. Refer to your printer's user manual for instructions on how to run a printhead cleaning cycle.
• This can help clear any clogs or dried ink that may be affecting the printhead.

Inspect for Physical Damage:

• Visually inspect the printhead for any signs of physical damage or obstruction. Be careful not to touch the printhead nozzles.
• If you notice any damage, you may need to replace the printhead.

Update Printer Firmware/Driver:

• Ensure that your printer's firmware and drivers are up-to-date. Visit the printer HP website to download the latest firmware and drivers for your printer model.

Perform a Printer Self-Test:

• Many printers have a self-test or diagnostic page that you can print. This can help identify issues with specific colors or components.
• Consult your printer manual for instructions on how to print a self-test page.

Try Another Cartridge:

• If possible, try a different black ink cartridge to rule out the possibility of a defective cartridge.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Raj_05]

Hi @rotoman,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support 

[rotoman]

Alden, 

Thanks for the reply. Tried everything you suggested. Bought a new cartridge, checked the firmware and tried to print a test page and tried to clean the printhead. Same error. If it is the printhead I’m not going to spend the money for a printer that’s not supported. I’ll buy a new one.

[Raj_05]

Hi @rotoman,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support