Damaged cartridge

[Bscott86]

Help, my printer is displaying a message with damage ink cartridge when I put a brand new cartridge in the printer. What do I do? 

[Sneha_01]

Hi @Bscott86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is displaying a “damaged ink cartridge” message even after installing a brand new cartridge, try the following troubleshooting steps:

**1. Check Cartridge Installation

Power Off and Unplug:

• Turn off the printer and unplug it from the power source.

Reinstall Cartridges:

• Open the printer’s cartridge access door.
• Remove the cartridge and check for any protective tape or plastic that might still be on the cartridge.
• Reinstall the cartridge, ensuring it clicks into place securely.

Close the Access Door:

• Close the cartridge access door and plug the printer back in.

**2. Check for Obstructions

• Examine the Cartridge Slot:
  • Ensure there are no obstructions or debris in the cartridge slot that might prevent proper contact with the cartridge.

**3. Inspect the Cartridge

Examine Cartridge:

• Check the new cartridge for any visible damage or defects.
• Ensure the cartridge is compatible with your printer model.

Inspect Contacts:

• Gently clean the electrical contacts on the cartridge and inside the printer with a soft, lint-free cloth.

**4. Perform a Printer Reset

1. Power Cycle:
   • Turn off the printer and unplug it from the power source.
   • Wait for about 2 minutes before plugging it back in and turning it on.

**5. Update Printer Firmware

Access Printer Settings:

• On the printer’s control panel, navigate to Setup or Settings.

Check for Firmware Updates:

• Look for an option to update the printer’s firmware. Follow the instructions to complete the update if an update is available.

**6. Test with Another Cartridge

• Try a Different Cartridge:
  • If possible, test with another new cartridge to determine if the issue is with the specific cartridge or with the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support