Damaged new ink cartridges

[CyndiH]

I purchased HP 951 pack of three color cartridges through Amazon. Two of the three are "damaged." I've followed all instructions I can find to check and clean the cartridges as well as turning on and off the power and unplugging cords. How can I get these replaced if I purchased through Amazon? They send me to HP for product support. Look forward to your response.

[Bob_Headrick]

The cartridges do have a warranty, see the document here for information.  If the cartridges are in warranty you should follow the following procedure.  If the cartridges are not in warranty you will need to contact Amazon.

To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.