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Microsoft Windows 10 (64-bit)

9F1F735A-42C1-4D4F-A715-D1B3721EF0B3.jpeg

 dark horizontal streaks are appearing in printed photos

1 REPLY 1
HP Recommended

This issue can be caused by drivers, corrupted files or bad cartridges. You need to eliminate all possible causes. First print the print quality pages or demo from the control panel of the printer, if that shows similar defects then you probably have a bad cartridge. It the sample is ok, try printing a different file or print from a different program. Update drivers and make sure the firmware on the printer is up to date.

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