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‎07-28-2023 02:04 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I keep getting the same error when replacing the ink cartridge that says the cartridge is damaged. It looks like this question has been asked many times, but I cannot find an actual answer and cannot find a human to ask. Does anyone have any idea? I even purchased another set of ink cartridges and they are saying the same thing. 

Category:
1 REPLY 1

‎07-31-2023 10:37 AM

HP Recommended

Hi @Gizmo8223 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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