Defective Cartridges

[AngelaG63]

Recently replaced the original cartridges in our new 8025 printer, only to find none of them work. The black ink is touch and go but fading. Went through aligning, printer maintenance commands, and the HP virtual assistant, to no avail. Staples, where we purchased, said the HP 910 cartridges had a recall.  Continued as a faithful HP customers, having bought entire HP set-up this summer; printer, tower, and monitor. No issues until now, but replacing defective ink should not be such a process. Suggestions?  😞      

[AngelaG63]

To clarify, printer purchased at Staples, cartridges purchased elsewhere. 

[sandytechy20]

@AngelaG63

Welcome to the HP support community.

Update the printer firmware

Here are the steps:- Click here

Refer this HP document for more assistance:- Click here

If the issue is not resolved, I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.