I recently purchased a 3-pack of color replacement cartridges #935 for my HP Officejet 6815 printer. It is out of warranty. The Yellow & Magenta cartridges worked fine but the Cyan cartridge was continuously rejected with a "unauthorized cartridge" message and the printer would not print. The cartridge product number is HPC2P20A with an expiration date of 2022/06/02. Today I purchased a Cyan cartridge by itself and it installed fine. ALL links to HP's in-warranty cartridge replacement DO NOT WORK and I can't afford to spin in circles all day because HP hopes I will surrender in frustration. Have never had this problem before; What gives? Ink is expensive and I won't ditch because of a glitch or HP's suddenly lousy service. THANKS! ~ Julie
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Some Progress! Now it's telling me that I qualify for a replacement Cyan cartridge and to enter my address information but no such screen appears (Edge browser). Instead it sends me back to start (again) and another infinite loop! Content pasted below:
HP Officejet 6815 e-All-in-One Printer Product number: F0M65A Serial number: TH59L830MK Expired HP regrets that you had this experience and inconvenience. We will replace your affected cartridge. Please continue to the next screen to provide shipping information CONTINUE
Would appreciate some tips on what to do next. THANKS!!
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