Defective Ink Cartridge-Cyan

[CoopQuestion]

I put in a new HP 902 Cyan cartridge and my HP printer said it was defective and gave a prompt to go to www.hp.com/contactHP and request a replacement. This didn't take me anywhere. How can I get a new replacement? I purchased from Office Depot and they said they've been having issues and don't have any replacements and directed me here. Please help. Thanks

[pillie]

The error message indeed indicates your cartridge needs to be replaced, and the link you posted is the correct link. On that page you should see a purple box referring to the Defective error message. That link allows you to verify your cartridge details for the ink replacement. If you come across issues during this process, we need to look for an alternative.

[Dragon-Fur]

@CoopQuestion 

Here is what we have to offer...

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

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