Defective Ink Cartridge

[jbillings23]

I just inserted a brand new HP ink cartridge in my printer and it gives me an error message and constantly tells me to reinsert the ink cartridge.  I went to the help forum and tried all the standard tricks (updating firmware, cleaning cartridge and printer, etc) and it still gives me the same error message.  When I put the old cartridge back in, the error message goes away.  Seems clear that this ink cartridge is defective, how do I go about getting a replacement?

[Riddle_Decipher]

@jbillings23 If you have already performed the steps from the document Ink Cartridge Errors and yet, the issue persists,

its most likely a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.