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‎11-19-2024 12:40 PM

HP Recommended

I purchased an HP printer and cartridges at Walmart. The printer said the ink cartridges were defective. I tried to return them to Walmart but they said they don’t accept returns of ink cartridges after they are opened. I tried to explain that I wouldn’t have known they were defective unless I opened them. Store policy is they don’t accept returns. I just want replacement for the defective cartridges. How do I get them replaced?

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1 REPLY 1

‎11-20-2024 01:23 PM

HP Recommended

Hi @NTC2,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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