• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-28-2025 07:34 AM - last edited on ‎04-29-2025 06:25 AM by Moderator

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I just installed a new Magenta 951 ink cartridge.  I troubleshooted via online recommendations.  It is the cartridge that is having the error per HP SMART.  I have updated firmware etc.  I have reset; and restored factory defaults.  I have attempted to call HP Tech via phone number [edited].  "They don't recognize me.  So they recommend via automated voice the virtual assistant."  I have purchased my HP cartridge via HP.com.  I cannot get a person to give me a replacement.  HELP!

 

Category:
Reply
1 REPLY 1

‎04-30-2025 04:01 AM

HP Recommended

Hi @ShawnC3,

Welcome to the HP support community.


I understand you have trouble with the ink cartridge and are looking for a replacement. Could you elaborate on the issue for better understanding?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

 

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.