Defective toner

[bjud]

I just installed a new toner cartridge (blue) and upon installation the printer made a grinding sound.  I printed a document and the page came out entirely blue.  I know it is not the printer, because I inserted the old toner and it worked fine.  I have been looking everywhere to find someone to connect with for a replacement for this defective toner.  Please help!

[Irfan_06]

Hi @bjud,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the ink toner for your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit when you install the ink toner.

- May I know which application are you using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[bjud]

Thank you Irwin6 for your assistance.  Please see answers to questions below.  

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

--HP Laser Jet Pro 200 ink Color MPF m726mw

--Toner--HP Laserjet 131A

- Error messages or Blinking lights (if any) on the unit when you install the ink toner. --No error messages

- May I know which application are you using to print?--Online Scheduling

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?--Windows PC

Note: I just changed out all of the color toners.  Once they were installed the printer was making a grinding/Groaning sound.  I printed multiple documents (see example attached).  This paper was White and still should be white.  I removed the blue toner and put the old toner cartridge back in and tried to print again and everything worked as normal.  

Please let me know if you need any additional information. 

Thank you!

[bjud]

Hello Irwin6....did you see my response

[Irfan_06]

Hi @bjud,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support