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‎09-13-2024 06:29 PM - edited ‎09-15-2024 03:59 PM

HP Recommended
Product: HP DeskJet 3630 All-in-One Printer

I have tried to print a greeting card from my Mac Monterey, first in Google Drive (Docs and Slides), then in the Mac production programs (Keynote and Pages).  At first I thought that text boxes and images were jumbled together, images hiding the text.  Now, I believe the HP printer has trouble printing black text.  The ink supply is adequate.  I put the product through Alignment and Cleaning a couple of times.  Not seeing much dark ink, luckily I had saved a previously printed Alignment Page, which I put on the glass.  A copy of that shows that it tries to copy black, but doesn't come out dark enough.  However, a demo page from HP Smart Print just came out fine, the only thing that did.  Nothing I designed printed out correctly.  Can anybody explain why this is happening, why the demo page prints but not my greeting card?  I usually don't have much luck on this forum, but have nothing to lose.

 

On my Windows 10 I tested this printer since both computers are on my network.  Black text comes out grey.  A flier printed out OK.  However, the HP printer diagnostics show no dark black.  The printer alignment function is a joke.  What if you cannot print an alignment page?

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