Depleted black ink

[Clarivel01]

It keeps on saying depleted black ink . 

[Max3Aj]

Hi @Clarivel01, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The "Depleted Black Ink" message on your HP OfficeJet Pro 8710 means the printer is detecting an empty or non-functional black ink cartridge. Here’s how you can troubleshoot and fix the issue:

Check the Ink Cartridge

• Open the ink cartridge access door and check if the black cartridge is properly installed.
• Remove and reinsert the cartridge securely.
• If it looks physically damaged or empty, consider replacing it.

Use Genuine HP Cartridges

• Ensure you are using genuine HP 952, 952XL, 953, 953XL, or 954 ink cartridges (depending on your region).
• If you’re using refilled or third-party cartridges, they may not be recognized correctly.

Restart the Printer

• Turn off the printer and unplug it from power for 1-2 minutes.
• Plug it back in and restart.

Clean the Cartridge Contacts

• Turn off the printer and remove the black ink cartridge.
• Use a lint-free cloth slightly dampened with distilled water to clean the gold-colored contacts on the cartridge and inside the printer.
• Let it dry and reinstall the cartridge.

Reset the Printer

• With the printer turned on, disconnect the power cord from the back of the printer.
• Wait 60 seconds and then plug it back in.
• Turn the printer back on and check if the error clears.

Check for Firmware Updates

• Go to HP Support and check for firmware updates for your printer.
• Install updates through the HP Smart app or the printer’s control panel (under Setup > Printer Update).

Try a New Black Ink Cartridge

• If the message persists, try replacing the black cartridge with a new one.

You may also refer to this document - 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support