Depleted cartridge message

[kenften]

Printer claims new black xl cartridge is depleted. It weighs in at 160gm where old one was appx 55 gm Both authentic HP products Yes we have rebooted and cleaned contact points Next step?

[A_Gayathri]

Hi @kenften,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already rebooted the printer and cleaned the cartridge contacts, try the following steps to resolve the "depleted cartridge" issue on your HP OfficeJet Pro 9015:

1. Check Cartridge Compatibility

Ensure the new cartridge is the correct model for your printer:

• Black Ink Cartridge: HP 962 or 962XL (or HP 964/964XL in certain regions)

Even if it's an authentic HP cartridge, sometimes regional firmware restrictions can cause issues.

2. Reset the Printer

1. Remove the new black cartridge from the printer.
2. Unplug the printer from power while it is ON.
3. Wait for 2-3 minutes.
4. Plug the printer back in and turn it on without the cartridge inserted.
5. Once it prompts for the cartridge, reinsert the new black XL cartridge.
6. Check if the error persists.

3. Check Printer Firmware Update the firmware on an HP printer

Sometimes firmware updates can cause cartridge detection issues:

• Open HP Smart or go to HP Support and check if a firmware update is available.
• If you suspect a recent update caused the issue, try downgrading the firmware. HP has been known to block third-party cartridges, but this can sometimes affect genuine ones too.

4. Try a Different Cartridge

If you have an older black cartridge, even if it's low on ink, insert it to see if the printer recognizes it. Then swap back to the new cartridge.

5. Bypass Ink Cartridge Error (Temporary)

If the printer refuses to accept the cartridge:

• Press and hold the “OK” or “Resume” button (if available) for 10-15 seconds to override the error.
• Check if you can print

I hope this helps. 

Take care and have a good day.

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