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‎03-15-2021 08:12 PM

HP Recommended
Product: Desk Jet 3755

Help!!! I have bought this printer for my daughter and she has had used it maybe twice. Hasn’t use printer for 1 year and printer won’t print at all. Bought  and replaced new cartridges and still won’t print. 

Things I did:

- Turned off printer. Unplugged. Removed cartridges, wiped it clean and installed cartridges back into place. 

Category:
5 REPLIES 5

‎03-19-2021 02:04 PM

HP Recommended

@Roro15

 

Welcome to the HP Support Community.

 

To which device is your Printer connected to? From where are you printing? Are you able to copy?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎03-20-2021 10:59 AM

HP Recommended

It’s a Bluetooth printer. I was trying to print from my phone device. I also tried to print through Bluetooth from a surface laptop and it does not print as well. Is there any solutions to this process? 

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‎03-21-2021 08:19 AM - edited ‎03-21-2021 08:19 AM

HP Recommended

Which phone is this? And are you able to copy from the Printer?


I am an HP Employee

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‎03-21-2021 09:52 AM

HP Recommended

From an iPhone 11. No. It would send print from the device but when it does the print, there’s no ink on the paper. Tried it multiple times and it does the same so I gave up. 

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‎03-27-2021 03:09 AM

HP Recommended

Are you able to copy?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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