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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Roro15
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Desk Jet 3755 won’t print

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Desk Jet 3755

Help!!! I have bought this printer for my daughter and she has had used it maybe twice. Hasn’t use printer for 1 year and printer won’t print at all. Bought  and replaced new cartridges and still won’t print. 

Things I did:

- Turned off printer. Unplugged. Removed cartridges, wiped it clean and installed cartridges back into place. 

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Betty0610
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@Roro15

 

Welcome to the HP Support Community.

 

To which device is your Printer connected to? From where are you printing? Are you able to copy?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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Roro15
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It’s a Bluetooth printer. I was trying to print from my phone device. I also tried to print through Bluetooth from a surface laptop and it does not print as well. Is there any solutions to this process? 

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Betty0610
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Which phone is this? And are you able to copy from the Printer?


I am an HP Employee

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Roro15
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From an iPhone 11. No. It would send print from the device but when it does the print, there’s no ink on the paper. Tried it multiple times and it does the same so I gave up. 

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Betty0610
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Are you able to copy?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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