Desk jet 2820e brand new black cartirdge error

[Tom65512]

Desk jet 2820e brand new printer, brand new black ink cartridge not working , instant ink shipment not sending even thought black ink cartridge is empty

How to fix?

[Raj_05]

Hi @Tom65512,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP DeskJet 2820e printer is experiencing an issue with the new black ink cartridge, even though the printer is brand new. Additionally, it seems your Instant Ink service hasn't shipped a replacement black ink cartridge, even though it’s empty. Here's how to troubleshoot and resolve the problem.

Check Cartridge Installation:

• Open the printer and ensure that the black ink cartridge is properly seated in its slot.
• Remove the cartridge, inspect it for any protective tape or packaging, and reinsert it firmly.

Clean Cartridge Contacts:

• Power off the printer and gently clean the electrical contacts on the black ink cartridge and inside the printer with a lint-free cloth and a bit of distilled water.
• Allow everything to dry before reinserting the cartridge and powering the printer back on.

Reset the Printer:

• Unplug the printer from power while it's turned on.
• Wait 60 seconds, then plug it back in and turn the printer on.

Align or Calibrate the Printer:

• Use the HP Smart app to run an alignment or calibration if the option is available. This may help the printer recognize the cartridge.

Update Printer Firmware:

• Ensure your printer has the latest firmware. You can check for updates using the HP Smart app or through the printer’s control panel.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support