I had changed my color cartridge and was aligning it, but had to go into another room for ten minutes or so, right before I was to scan the page I just printed. When I came back, it said the alignment had failed, because I didn't scan it on time. Afterwards I tried to do it again and again, but from this point on the printer would not print the color red (it was printed on the original alignment sheet) and nothing I try works (cleaning it, re-aligning it, etc). It's a new cartridge and it was working, briefly. What happened?
I appreciate all your efforts and expertise in troubleshooting this issue
At this point I suggest you contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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