Despite replenishing color (certified HP Ink), the printer only prints in black and pink

[Testsson]

Hi!

I just replenished the HP Smart Task Wireless 450 series printer with Ink (HP certified), but the printer is still telling me:

1. The cyan and yellow ink is out and

2. Printed pages do not include cyan and yellow

I have tried the print quality functions such as realignment and cleaning, but nothing helps. I have used the automated HP Support program and also tried the automated trouble shooting.

What might be the problem? Must I buy a new printer now?

[Betty0610]

@Testsson

Welcome to the HP Support Community.

Does this happen while copying too?

Try the steps from here: https://support.hp.com/in-en/product/hp-smart-tank-wireless-450-series/16180959/document/c05583255

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Testsson]

Hi!

I have tried steps 1-8 in the link you sent, and it does not help unfortunately. I have the same quality issue with scans. The HP Smart program says I have zero ink level, but I had refilled them as I wrote in the original post.

[Betty0610]

Refilling ink sometimes damages the contacts on the Printer and inks. If you can try using Genuine HP ink, that would be great.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Testsson]

I do not see how you think you reply is helpful - I even write in the title that I used Ink from  HP. Unless you mean HP ink is harmful to the printer?

[Betty0610]

You mentioned you've refilled the ink, hence.

https://support.hp.com/us-en/document/c00853819

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Testsson]

I dont understand the help page. I have a HP Smart Tank 450 Wireless series that needs to be refilled. Maybe I am using the wrong words / nomenclature, but I have a printer that is filled with these - I used the a recomemnded supplier by the HP Smart app on Windows: 

https://www.inkclub.com/Bl%C3%A4ckpatroner-och-toner/Bl%C3%A4ck-och-toner/HP/Smart-Tank-Wireless-450...

[Betty0610]

Does this happen while copying too?

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Testsson]

Hi again!

I tried updating the firmware, but it appears I have the latest. What should I try next? Also, the HP Smart app still tells me the ink is empty though it has been refilled.

[Ramona79]

Hi I was curious if you were able to get this issue fixed, I'm having the same problem and have done everything that was discussed on this thread, please help if you can, Thank you.