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‎05-24-2023 04:38 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Microsoft Windows 11

Since I replaced my ink cartridge the printer has been offline- was i sent the right cartridge my other one is 65/304 and about an inch long the new one that came is bigger and says 63/32 -65/604

 

Category:
1 REPLY 1

‎05-26-2023 02:10 PM

HP Recommended

Hi @SLEABR,

 

Welcome to the HP Support Community

 

I understand you are facing a cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

May I know if you are using instant ink If Yes Please check the private message

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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