Display say "Printer Failure" Turn printer off then on . If problem persists contact HP. It persists

[PaulPaq]

HP Officejet Pro 8600 Plus. Display say "Printer Failure" There is a problem with the printer or ink system. Turn printer off then on . If problem persists contact HP. It's persisting. How do I fix the problem?

Thought it might be aftermarket "remanufactured" cartridge but replaced with genuine HP cartridge with same error message WHY CAN'T I TALK TO A REAL HUMAN ASSISTANT FOR IMMEDIATE SOLUTION?????

[A_Gayathri]

Hi @PaulPaq 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration. When facing persistent issues with your HP Officejet Pro 8600 Plus printer, it's essential to troubleshoot the problem step by step.

Restart the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for about 1-2 minutes.
• Plug the power cord back into the printer.
• Turn on the printer and check if the issue persists.

Check for Paper Jams:

• Ensure there are no paper jams inside the printer. Open all access doors and check carefully.

Check Cartridges:

• Remove all ink cartridges and make sure they are installed correctly.
• Clean the contacts on the cartridges and inside the printer with a lint-free cloth.

Update Firmware:

• Visit the HP official website and check if there are any firmware updates available for your printer model. If yes, download and install them.

Reset the Printer:

• Perform a reset on the printer by following the instructions in the user manual. This may involve holding down specific buttons or accessing the printer settings menu.

I hope this helps. 

Take care and have a good day.-

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