• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-05-2020 04:50 PM

HP Recommended
Product: Officejet 4620
Operating System: macOS 10.15 Catalina

Hello.  I just bought new ink cartridges and installed them only to receive a "Do not use SETUP cartridges" error.  I've looked at the forum and the internet and I from that research, now understand that SETUP cartridges are only for initial use, and I assume only come with a new printer.

Well, I looked at my new cartridges, purchased a few days ago at Target, and they do indeed say "Setup" on them.  The packaging they came in does not say Setup anywhere on it.  So... what now?  I'm certain Target won't take back open and apparently used inkjet cartridges, but somebody owes me $50 or a set of cartridges that will actually work.

Category:
1 REPLY 1

‎12-15-2020 09:32 AM

HP Recommended

@jpatrick2, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Yes, the setup ink cartridges come with the printer that is used to initialize it. Please reach out to the HP Technical Support team in your region regarding the replacement options for these ink cartridges. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.