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Do Not Use Setup Cartridges Error - Officejet 4620

HP Recommended
Officejet 4620
macOS 10.15 Catalina

Hello.  I just bought new ink cartridges and installed them only to receive a "Do not use SETUP cartridges" error.  I've looked at the forum and the internet and I from that research, now understand that SETUP cartridges are only for initial use, and I assume only come with a new printer.

Well, I looked at my new cartridges, purchased a few days ago at Target, and they do indeed say "Setup" on them.  The packaging they came in does not say Setup anywhere on it.  So... what now?  I'm certain Target won't take back open and apparently used inkjet cartridges, but somebody owes me $50 or a set of cartridges that will actually work.

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HP Support Agent
HP Support Agent
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HP Recommended

@jpatrick2, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Yes, the setup ink cartridges come with the printer that is used to initialize it. Please reach out to the HP Technical Support team in your region regarding the replacement options for these ink cartridges. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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