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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-12-2021 06:39 AM

HP Recommended
Product: HP Deskjet 2540
Operating System: Microsoft Windows 10 (32-bit)

After installing a compatible colour cartridge I have both toner cartridge lights flashing on the control panel?

Category:
1 person had the same question
3 REPLIES 3

‎03-15-2021 12:18 PM

HP Recommended

Hi@Kiwilad, Welcome to the HP Support Community!

 

I understand that need to know that print black and white print will the color cartridge is also used.

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

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‎03-15-2021 12:27 PM

HP Recommended

The document you refer to is for 

OfficeJet 5200 Printers not Deskjet 2540.

I have tried a new compatible colour cartridge but the printer will not recognise it. I can print using the black only but want to know why it wont use a compatible cartridge?

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‎03-15-2021 12:40 PM - edited ‎03-15-2021 12:41 PM

HP Recommended

Hi@ Kiwilad,

 

You have done the basic troubleshooting as per the document and the printer cartridges need to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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