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‎05-31-2023 10:44 AM

HP Recommended
Operating System: Other

Hi,

We purchased the simple multitasking  DeskJet 4130e from Public Cy (find attached the invoice payment). The seller informed us for the promotion of 9 months free ink. Following a lot of times trying  to enroll we successfully done it, since we received sms from my mother's credit card.  Find attached the enrollment emails.

Our complaint is that it's been about a month since the ink (black) run out and we did not receive replacement. We had complaint to the seller about it but they could not help us. We try to call to your support center but they did not find our enrollment. At the mid time we have purchased the ink because it was necessary.

Please Investigate on the attached evidence and inform us accordingly. We will be grateful to replace the free ink.

 

Regards,

Andreas

invoice.jpg

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1 REPLY 1

‎06-02-2023 09:07 PM

HP Recommended

Hi @Andreas2006,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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