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LeeAtChelmer
Level 2
10 6 1 7
Message 1 of 35
1,420
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Solved!

Dynamic Cartridge Security - disable please

HP Recommended
Color Laser Jet Pro MFP M2281fdw
Microsoft Windows 10 (64-bit)

I have cartridge security   turned off as its been since I bought this machine.  And the generic cartridges ahve been happily chugging along until tonight when it says "Indicated cartridges blocked for containing a non-HP chip" and my printer won't print. Can someone tell me how to kill this and let me print.  I really need to print now, not tomorrow

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LeeAtChelmer
Author
Level 2
10 6 1 7
Message 30 of 35
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HP Recommended

The tip is to use usb instead of wifi to downgrade the firmware:
https://www.youtube.com/watch?v=BSfI8j7JmRQ&ab_channel=CyberCPUTech
Search for "HP Supply Problem after Update" and "HP being Shifty"
I can't put a link in cos that would be blocked. but here's my working printer after using it
(thanks hubby! for keeping on looking after I'd given up in despair)

20211204_144423.jpg

View solution in original post

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34 REPLIES 34
ansaribaksh
Level 2
6 5 0 11
Message 2 of 35
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I have the exact same problem.... and I've noticed it's on the exact same date! This leads me to believe that this was an updated that HP did to block aftermarket cartridges being used. I've been using the aftermarket cartridges for about a year, and yesterday (30th November 2021) it just blocked ALL printing! (I have 1 aftermarket cartridge and 3 genuine HP cartridges in the printer). I've always bought HP printers... but will never buy them again after this. 

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Vincent282
Level 2
6 6 0 10
Message 3 of 35
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TBH - I have been a lifelong HP customer and now I think I'm done. Seriously ridiculous HP

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Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,492 1,766
Message 4 of 35
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Hi @LeeAtChelmer, 

 

I'd like to help!

 

I understand you are facing a toner error. 

 

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,492 1,766
Message 5 of 35
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Hi @ansaribaksh, @Vincent282,

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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Vincent282
Level 2
6 6 0 10
Message 6 of 35
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Color Laserjet Pro MFP M281FDW

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ansaribaksh
Level 2
6 5 0 11
Message 7 of 35
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Colour LaserJet Pro MFP M281fdw

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ansaribaksh
Level 2
6 5 0 11
Message 8 of 35
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@Jay_G24

 

I've tried updating the firmware, but still the same issue.

 

My printer is fitted with 3 genuine HP cartridges and 1 third-party cartridge. I've been using this same cartridge for the past 4 months without any issues (until yesterday when it was blocked). I've tried replacing it with another (new) third-party cartridge and that one is also being blocked, so I can confirm that it is not the individual cartridge that is causing the issue.

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Neil-1234
Level 1
1 1 0 6
Message 9 of 35
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NO! My cartridge was working perfectly well before HP forced an update. I have updates switched off and cartridge protection switched off and this was still forced on me.

Utterly deplorable actions by HP.

Words cannot describe how angry I am right now. You have denied me my paid for perfectly functioning printer and cartridge.

 

-Neil

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LeeAtChelmer
Author
Level 2
10 6 1 7
Message 10 of 35
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All of the things you suggest have been tried and failed in the last day or so.  No, the cartridges are fine and working well till that moment for many months.  No, it's not an issue with their manufacture.  And the firmware etc are completely up-to-date.  I phoned help for HP and they said it's "dynamic security" that would have come with the 9 November firmware update and (basically) tough luck.

 

So very unimpressed.  Think ACCC would be interested in hearing about this anti-competitive behaviour?

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