Dynamic Cartridge Security - disable please

[LeeAtChelmer]

Model number is M281fdw, thanks

[Sherwood11]

Hi, I am in exactly the same position as the previous messages, I also have an MFP M281fdw which was working perfectly until it did an update yesterday - I was sitting next to the printer at the time - It then popped up the message: "Indicated cartridges blocked for containing a non-HP chip.

I also have cartridge protection turned off so there is no reason why this should have happened.

I notice that we all have the same printer so this suggests that there was a glitch in the firmware update, is there a way to get HP to review and fix this?

[Jay_G24]

@LeeAtChelmer,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Jay_G24]

@ansaribaksh,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[Jay_G24]

@Vincent282,

Were you able to update the firmware?

Have you tried HP Toners?

Let me know!

[Vincent282]

I did verify the firmware. I haven't tried "other" toners. The toner worked without issue until HP did the new release. 

[Jay_G24]

@Vincent282,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

Hope this helps! Keep me posted. 

[Betty0610]

@Neil-1234

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.

[Vincent282]

any idea why my access is being denied?

[Sherwood11]

Hi

I got an email like this one I am replying to saying to look for a private message, it seems I don't have access to these as that option is not available to me.  Is there some setting that needs changing to allow access?

Thanks