cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
ansaribaksh
Level 2
6 5 0 11
Message 21 of 35
Flag Post
HP Recommended

To everyone here who is experiencing the same problem,

 

Because I needed to use my printer, I was forced to go to the store (a 30 min drive each way) to buy a genuine HP cartridge. Popped it in and after initializing, the printer is fine once again. Put back the third-party toner and it's blocked immediately. Reinstall the genuine HP one... fine once more.

 

This is an obvious move by HP to block third-party cartridges being used... even though their website specifies that it does not void your warranty.

 

THIS IS THE LAST HP PRINTER I WILL EVER OWN.

5 people found this reply helpful
Was this reply helpful? Yes No
Vincent282
Level 2
6 6 0 10
Message 22 of 35
Flag Post
HP Recommended

might want to look into the ecotank/smart tank printers where you pour the liquid into the printer. they are more expensive up front but way less on ink.

2 people found this reply helpful
Was this reply helpful? Yes No
hevro730
Level 1
3 3 0 2
Message 23 of 35
Flag Post
HP Recommended

I purchased my Color Laser Jet Pro MFP M281cdw printer in January 2020.  I installed a third-party black cartridge in December 2020 (after changing some settings) and then the color cartridges in May 2021 (I put date on the cartridge whenever I replace it) and everything work well until today when a message popped up on the screen that said "cartridges blocked for containing non-HP chip".  I could not find any recommendation online how to fix it.  Reading the posts on this HP Community I realized that I am not the only one having this bad experience.

 

If I have to buy HP cartridges I might as well buy a new printer and it will not be HP.  I hope I will find solution to my problem in the next few days otherwise I will be done with HP.

2 people found this reply helpful
Was this reply helpful? Yes No
DrGeezer
New member
2 2 0 0
Message 24 of 35
Flag Post
HP Recommended

I had the same problem.  There is a solution under questions at, https://www.amazon.com/gp/product/B07RSZNB8W/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1.

I tried it and IT WORKED.

Hope this helps.

Was this reply helpful? Yes No
Vincent282
Level 2
6 6 0 10
Message 25 of 35
Flag Post
HP Recommended

Looks so easy and yet my printer will not allow me to load the firmware before November. Crazy, huh?

Was this reply helpful? Yes No
yodadude
New member
1 1 0 0
Message 26 of 35
Flag Post
HP Recommended

Color LaserJet Pro MFP M281fdw

 

I updated the firmware to resolve a printing issue and now I get the "cartridges blocked for containing non HP chip." What gives? How to resolve?

Was this reply helpful? Yes No
hevro730
Level 1
3 3 0 2
Message 27 of 35
Flag Post
HP Recommended

I did those steps when the original hp toner run out about a year ago and the generic replacement toner disabled my printer. I have been using generic toner the past year without any problem until yesterday when my printer pop-up a message "blocked for non-HP chip" and it disabled my printer.

Was this reply helpful? Yes No
DrGeezer
New member
2 2 0 0
Message 28 of 35
Flag Post
HP Recommended

The last 2 steps described in https://www.amazon.com/gp/product/B07RSZNB8W/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 are:

Reset the upgrade settings of the printer Please change the following settings in the "Manage Updates" menu after updating the printer firmware.
1): Touch “Check Automatically” button and select “Off”.
2):Touch “Allow Updates” and select “No”. see less

The good news is that this should remove the possibility of HP locking you out.  The bad news is that it blocks future updates which might be actually necessary.

Was this reply helpful? Yes No
LeeAtChelmer
Author
Level 2
10 6 1 7
Message 29 of 35
Flag Post
HP Recommended

See if my next response gets blocked - I have an answer

Was this reply helpful? Yes No
LeeAtChelmer
Author
Level 2
10 6 1 7
Message 30 of 35
Flag Post
HP Recommended

The tip is to use usb instead of wifi to downgrade the firmware:
https://www.youtube.com/watch?v=BSfI8j7JmRQ&ab_channel=CyberCPUTech
Search for "HP Supply Problem after Update" and "HP being Shifty"
I can't put a link in cos that would be blocked. but here's my working printer after using it
(thanks hubby! for keeping on looking after I'd given up in despair)

20211204_144423.jpg

6 people found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation