ENVY 4500 doesn't recognize HP printer cartidge

[DB495]

I followed the instructions found on this page. Reset the printer and cleaned the cartridge connectors. Still not working

[Kuroi_Kenshi]

Hi @DB495,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Compatibility:

• Ensure you are using genuine HP cartridges compatible with the ENVY 4500 model.
• Check the packaging or HP's official site for compatibility confirmation.

Reinstall Cartridges:

• Turn off the printer and reinstall the cartridges. Make sure they click into place properly in their respective slots.
• Ensure the protective tape has been removed from the new cartridge contacts.

Software Update:

• Update the printer’s software and drivers to the latest version. Visit the HP Support Website to download updates.

Hard Reset the Printer:

• Disconnect the printer power cord while the printer is on.
• Unplug any connected cables, including USB or Ethernet cables for at least 15 seconds.
• Reconnect the printer to power and turn it on.

Use the Single Cartridge Mode:

• If one cartridge is defective or incorrect, remove it and use the printer with just one cartridge. The printer should operate in single-cartridge mode.

Try a Different Cartridge:

• If possible, try a different cartridge to ensure the issue is not with a specific cartridge.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,