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HP Recommended
Envy 4520
macOS 10.15 Catalina

Can anyone help me resole the HP 4520 Printer ink cartridge error message on my Envy 4520. I have tried all avenues on the HP Chat and drivers etc and nothing is solving the issue. I have used all of the HP "solutions" and nothing is working. I have to open the printer to access the ink cartridges, open the tab, close the tab and then close the printer. I can then print (1) page and then I get the same error message. HP help! Oh and i pay for your cartridges, which you send me and its your cartridge that is failing....in case you are reading this HP administrator. 

1 REPLY 1
HP Recommended

@ENVY4520tneall, Welcome to the HP Support Community!

 

  • What is the exact error you get?
  • Which of the ink cartridge is defective?
  • Insert one ink cartridge at a time to identify the defective ink cartridge.

For now, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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