ENVY 6020e door won’t open to change ink

[rustyironspar]

My 6020e printer needs new inkjet cartridge but door won’t open?

I am have an Apple Mac using Monterey

[Garp_senchau]

@rustyironspar,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Turn off the printer and ensure it's powered off.
• Wait a moment for the ink carriage to settle.
• Gently open the door, being cautious not to force it.
• Check for obstructions around the door area and remove them.
• Use the "maintenance" button, if available, to assist with door or cartridge movement

You may refer this document for replacing ink cartridges

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,