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‎05-03-2025 02:15 PM

HP Recommended

I received an email from HP. The email said I didn’t have the correct printer cartridge installed on my computer, but I’ve only installed the ones I received. I can’t find anyone to contact regarding this issue. 

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1 REPLY 1

‎05-04-2025 08:18 AM

HP Recommended

@Hollis54, Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

Regards, 

Max3Aj

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