Email stating I've purchased store cartridges

[Lee_Gallacher05]

I've recieved an email telling me that HP can only monitor your ink levels if I use instant ink supplied cartridges. The cartridges I have installed on the printer when necessary are supply in the post by HP. I have never used any other cartridge but the ones supplied by HP instant ink. Is this an error or are the cartridges they are supplying rubbish? I must once again say my cartridges are not store bought!!!!!!!  

Is there something than can be done to sort this ?

[Irfan_06 · Accepted solution]

Hi @Lee_Gallacher05,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink account cartridges error.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support