Envy 4500 cartridge issue

[Bill102145]

The message on the screen reads "The following ink cartridge must be replaced".  Below the message is a small oval almost centered in the line.  How do I know which cartridge needs to be replaced?

[Raj_05]

Hi @Bill102145,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To resolve the issue, follow these steps.

1. Open the printer's access door. This will give you access to the ink cartridges.
2. Wait for the ink cartridge carriage to move to the center of the printer.
3. Examine the cartridges and identify the one indicated by the small oval.
4. Press the tab or button located on the front of the cartridge to release it. Carefully remove the cartridge from its slot.
5. Take a new ink cartridge that matches the indicated color and remove it from its packaging. Make sure to remove the plastic tape or protective cap from the new cartridge.
6. Insert the new cartridge into the empty slot and push it until it clicks into place.
7. Close the printer's access door.
8. The printer will likely perform an alignment or calibration process. Follow any on-screen prompts if necessary.
9. Once the alignment process is complete, the printer should recognize the new cartridge and the error message should disappear.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support