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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
gusdk05
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Envy 4500 regionalization

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Envy 4500
macOS 10.12 Sierra

Hi

I bought my envy 4500 printer in USA and moved to Germany. I want to use hp 301 cartridges but it says these are imcompatible cartrides. Could you help?

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Betty0610
HP Support Agent
HP Support Agent
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@gusdk05

 

Welcome to the HP Support Community.

 

We'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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gusdk05
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@Betty0610

 

Thanks for your answer.

I did region reset using USB cable and installing  recent version driver but it still doesn't accept hp301. Can you still help on this?

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Betty0610
HP Support Agent
HP Support Agent
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Oh, if you've already performed a region reset, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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