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Cemohnike1-_
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Message 1 of 2
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Flag Post

Envy 4500 won’t print magenta

‎11-30-2020 12:54 PM

HP Recommended
Product: Envy 4500

My Envy 4500 has stopped printing magenta, even with new color cartridge. I have tried cleaning printhead and cleaning smear, rebooting printer with no luck. Help!

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-08-2020 03:28 AM - edited ‎12-08-2020 03:29 AM

HP Recommended

@Cemohnike1-_, Welcome to the HP Support Community!

 

I understand the printer is not printing Magenta. Have you tried making a color copy and check if the issue persists?

 

If you have tried 2 different ink cartridges and the issue persists, I'm afraid this is a hardware issue with the printer.

 

If you have tried steps 6, 8, and 10 from this document - Black Ink Not Printing and other Print Quality Issues, and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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