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My Envy 4500 has stopped printing magenta, even with new color cartridge. I have tried cleaning printhead and cleaning smear, rebooting printer with no luck. Help!
@Cemohnike1-_, Welcome to the HP Support Community!
I understand the printer is not printing Magenta. Have you tried making a color copy and check if the issue persists?
If you have tried 2 different ink cartridges and the issue persists, I'm afraid this is a hardware issue with the printer.
If you have tried steps 6, 8, and 10 from this document - Black Ink Not Printing and other Print Quality Issues, and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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Have a great day!
KUMAR0307 I am an HP Employee
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