Envy 5010 won't print colour with new original cartridge

[Rich365]

Since the colour cartridge expired, a new original 304 HP triple colour cartridge won't print any colour at all. I have run the print quality diagnostic and cleaned the heads but still no colour at all. Black is fine. I took out the colour cartridge and put a damp finger on the head to check the ink and there is colour in there. No error codes and the printer accepted full colour levels. Any ideas! I have unplugged as suggested by HP too. 

[Elohi_NR]

Hi @Rich365,

Welcome to the HP Support Community. 

I'd like to help!

Perform these steps and see how it goes. 

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

Click here for the remaining steps. 

Update the firmware

Hope this helps! Keep me posted for further assistance.
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