cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Naooms
New member
1 0 0 0
Message 1 of 2
70
Flag Post

Envy 5030 suddenly stopped printing in black

HP Recommended
Envy 5030

I have a HP Envy 5030 which I occasionally need to print. Last time it didn't print adequately in black, so I needed to replace my black cartridge. I'm now again trying to print something - first page went completely fine, but from page 2 till 6 everything is blanc. 

I've tried rinsing the cartridges (using this option within the printer menu), but so far couldn't solve it. Cartridge should be (almost) full, and on the test report colours are visible. 

I'm using HPs Instant Ink plan, and as I replaced my black cartridge not too long ago I currently do not have a spare one to replace it again. 

Please, help me out 🙂 Thanks in advance! 

Tags (1)
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
22,899 22,867 1,653 1,964
Message 2 of 2
Flag Post
HP Recommended

@Naooms, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print in black. Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the black ink cartridge up to 2 times and print a test page to check the result. Remove the color ink cartridge while cleaning.

 

If the issue persists, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation