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‎11-24-2020 07:44 AM

HP Recommended
Product: Envy 5030
Operating System: Microsoft Windows XP

Hello i have a error message abuot my tricolor cartridge. I tried to clean and reset but it's no working. How i can recive a new cartridge with my plan? 

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3 REPLIES 3

‎11-24-2020 08:09 AM

HP Recommended

Hello @Borto17 ,
Welcome to the HP Support Community!

 

I have found this solution.


Regards
Andreas

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created 11,631 posts + generated 1,114 solutions + received 1,654 kudos

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‎11-24-2020 01:19 PM

HP Recommended

Thanks but i alredy read that solution and i still need help from the HP support for order a new cartridge. But anyway thanks for try to help. 

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‎11-24-2020 01:54 PM - edited ‎11-24-2020 02:06 PM

HP Recommended

HI,

 

you can find help here for order a new cartridge.


Regards
Andreas

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